Frequently Questions

Below are frequently asked questions, you may find the answer for yourself

Shipping and Payment:

What countries do you ship to?

Using the international postal system, we can ship to every country in the world by Fedex or Blue Dart.

Is the shipping cost per item or per package?

It is shipping cost per package.

Do I have to pay import duty or tax on gemstones I buy from

Yes, It is according to the law of the land. So customer has to pay the custom and the import duty according to their country’s law and order.

How can I track delivery of my order?

When your order is shipped, a confirmation mail from with the tracking number will be sent to you. Using that number you can track your order on itself.

What happens if my order is lost in the mail?

Do not accept the package if the seal is broken or in a broken condition, and do not sign the authorized documents to accept the product.

What forms of payment do you accept?

We accept payment via Internet Banking, Credit cards, Debit Cards, American Express, Visa cards, Cash Cards and wire transfer from any of the banks listed on our site at the time of checkout.

Do you accept payment by international money order?

Yes, we accept payment by international money order but in case of some special request. Write us at

Do you accept payment by wire transfer from my bank?

Yes, we accept payment via wire transfer from any of the banks listed on our site at the time of checkout.

I don’t have a credit card. How can I buy from

You can opt for other payment modes provided by case you don’t have credit cards u can write us at

Is my credit card information secure?

Yes. has configured 128–bit security system to keep your data secured and confidential.

Guarantee and Returns:

Do you provide certificates for your gems?

Yes, we provide certificates for gems from A class International Gemological Laboratory- Laboratories. You can check the information of your gemstones on

What are the return policies?

Please refer to Return Policy.

Gem information and Certification:

Are all your gems natural?

Yes, we provide the Natural Gemstones only.

Are there any kinds of gemstones which are always untreated?

Yes, many varieties of gemstones are rarely or never treated.